A practical roadmap for assessing institutional processes, designing innovative services, and driving place-based digital transformation focused on public value, inclusion, and measurable results.
Develop a digital transformation plan that aligns user needs with processes, data, technology, adoption, and evaluation.
A digital transformation plan with prioritized processes, a service proposal, data and system integrations, assigned responsibilities, change management, risk mitigation, and indicators with baselines and targets.
Recommended background: institutional management, processes, and spatial planning. The proposed learning pathway, duration, and assessment are subject to institutional validation and do not replace the current official certification framework.